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By Jeannette Nunes
Social Security District Manager
August 5, 2012 (El Cajon) -- Millions of Americans are following the 2012 Summer Olympic Games in London. The last time swimmer Michael Phelps competed, he brought home more gold medals at one time than anyone in the history of the Olympics. This week, he collected the 18th gold medal of his career.
If there were an Olympics for customer services available online, the services at www.socialsecurity.gov would be the Michael Phelps of that competition. Over the years, Social Security’s online services have been rated the best in government and the best in all industries.
When it comes to independent customer satisfaction scores, Social Security’s online services consistently bring home the gold, silver, and bronze. The American Customer Satisfaction Index (ACSI) tracks customer satisfaction and rates websites for their performance.
Out of all online services provided by 101 federal agencies in the running, Social Security took all of the top three spots again in the latest survey.
In third place, the application for Extra Help with Medicare Part D prescription drug costs is rated 89. Bringing home the silver, in second place, the Retirement Estimator scored a 91. And the top-rated online service in government is the online application for Social Security benefits, with a satisfaction score of 92!
It’s worth noting that even our newest online service is already scoring high praise. Since being launched in May, the online Social Security Statement is rated 88, giving this new service one of the highest ratings in government.
Whether you want to plan for or apply for your retirement, look into other benefits available, or learn about the history of the program, you can do it all at Social Security’s website. When you’re taking a break from the Summer Olympics, visit the Olympian of online services at www.socialsecurity.gov.
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