UTILITY CUSTOMERS WHO OPTED OUT OF SMART METERS ADVISED TO CHECK READINGS

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East County News Service

May 15, 2017 (San Diego’s East County) – Some utility customers who opted out of having smart meters installed are complaining that they have received inflated estimated bills for their analog meter, says Susan Brinchman, director of the Center for Electrosmog Prevention in La Mesa, a group opposed to smart meters.

Brinchman advises, “If you are opting out and have an inflated estimated bill every other month, we suggest 1) Filing a complaint with the CPUC http://www.cpuc.ca.gov/complaints/ (and keep a record of it) 2) Learning to read your own meter. Help is available online for reading your type of analog meter. Some are read right to left and others left to right (like mine, with SDG&E). https://www.youtube.com/watch?v=apfxM9jEiAQ.”

She recommends taking a dated photo of your meter on the date your next monthly bill starts, or the date the meter would be read, the make a chart of your actual usage and compare it to your bill.  Brinchman says she asked SDG&E to send out a meter reader “who read it and confirmed the estimate was way over.  When I didn't receive a revised bill, I filed a CPUC complaint and paid only what I estimated I owed.”

ECM asked SDG&E for comment. Sabra Lattos responded, “As a result of a CPUC decision made in December 2014 that affects the frequency of meter reading for opt-out customers, SDG&E began reading analog meters every other month. For months in between, the meter reads are estimated based on usage data from previous months as well as the same time last year.

“Customers receive an estimated bill for the months in between. While we make every effort to keep the estimate numbers low for in-between months, new customers or those with varying month-to-month energy usage patterns can see a variation in estimated reads.”

She adds, “If the estimated read is higher than the physical read, we proactively make the correction on our customers’ bill to reflect actual consumption. For privacy reason, we cannot disclose any specific customer information. In general, the amount of corrected estimated reads for smart meter opt-out customers is relatively low and bills are adjusted when the physical reads comes in. We will work with any customer who is concerned about the estimated reads to ensure clear and accurate pricing and encourage them to call us directly with any issues.”